SUS- BIG SLEEVES RED SHIRT

1. Returns

We strive to provide you with products of the highest quality and your satisfaction is important to us. If you are not entirely satisfied with your purchase, we're here to help.

To be eligible for a return, please contact our customer service within 5 days of receiving your order to initiate the return process. To complete your return, we require a receipt or proof of purchase.

Your item must be in the same condition as when you received it, unused, and in its original packaging.

2. Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5 business days.

3. Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us within 5 days of receiving your order.

4. Shipping

To return your product, you will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Local Shipping (Japan)

We are delighted to offer free shipping to our valued customers within Japan. Enjoy the convenience of having your sustainable fashion delivered to your doorstep at no extra cost.

International Shipping

For our international customers, a standard shipping fee will apply to each order. The shipping fees will be calculated and displayed at the checkout before you make your payment.

Please note that any applicable customs duties, taxes, or import fees are the responsibility of the recipient. These charges vary by country and are not included in the shipping fee.

Processing Time

We make every effort to process and dispatch your order as quickly as possible. Orders are typically processed within 5 business days. You will receive a shipping confirmation email with tracking information once your order is on its way.